Cancellation & Refund Policy

• 48 hours' notice or more: if you cancel or move your appointment at least 48 hours before it starts, we refund your deposit in full, or move your booking for free.
• Less than 48 hours' notice, or not turning up: we keep the deposit, because a slot given up at short notice usually can't be filled.
• This doesn't affect your legal right to cancel in section 2, which comes first.
• The deposit comes off the price of the job when the work is done.
• If we have to cancel or move your appointment, you choose: a full refund of your deposit, or a new date.

If you are a private customer and you book online, by phone, by message or away from our premises (for example at your home), you can cancel within 14 days of the day you booked, without giving a reason.

• If we haven't started the work, you get everything you paid back, including the deposit.
• If you asked us to do the work within those 14 days (for example by booking an appointment inside that time) and you cancel after we have started, you pay for the work done up to the point you told us.
• Once the work is finished, you can no longer cancel. You still have your rights if the work wasn't done properly (see section 5).

How to cancel: tell us clearly that you want to cancel, by email, phone, text or letter, before the 14 days are up. You can use the form at the bottom of this page, but you don't have to.

Email info@auto-cleanse.co.uk, call or text 07823 649190, or write to us at The Old Barn Industrial Estate, Webbers Yard, Totnes, Devon, TQ9 6JY.

These are usually paid for when the work is finished, so there is normally nothing to refund. If you change your mind before we start, just tell us; there is nothing to pay for work we haven't started. If we already have your filter, we'll agree with you how to get it back to you.

We refund to the card or account you paid with, within 14 days of you telling us you are cancelling. Card refunds can take a few working days to show on your statement.

Tell us as soon as you can. Private customers have rights under the Consumer Rights Act 2015: if our work wasn't carried out with reasonable care and skill, we will put it right at no extra cost, and if we can't, you can ask for some or all of your money back. See section 11 of our Terms & Conditions.

The 14-day right to cancel in section 2 is for private customers only. The deposit rules in section 1 apply to everyone.

Copy this into an email or letter, fill it in and send it to us. You don't have to use it.